Help and Support

Help and Support
<p>We are here to help answer your questions and to provide you with support on all resilience related topics.</p> <p>Before you ask your question using our <a href="/help-and-support/#ask-a-question" title="Ask a question form">Ask A Question form</a> we suggest you check out our <a href="https://dev.resilience-training.org.uk/faqs/" title="FAQs" target="_blank">frequently asked questions (FAQ) page</a>. It contains answers to the most commonly asked questions we receive through our customer support channels.</p> <p>Any questions not covered in our FAQ page can be asked through our <a href="/help-and-support/#ask-a-question" title="Ask a question form">Ask A Question form</a> on this page. All questions will go to Jo first and then if necessary, be directed to other staff depending on the question.</p>
<p> You will find the answers to general questions in our <a href="https://dev.resilience-training.org.uk/faqs/" title="FAQs" target="_blank">FAQ section</a>. We answer popular questions with regards to: </p> <ul> <li>Account Management</li> <li>Password and usename reminders and resets</li> <li>Membership Management</li> <li>Course Access</li> <li>Course Licenses</li> <li>Group License Management</li> <li>and more...</li> </ul> <p> <button onclick="location.href='https://dev.resilience-training.org.uk/faqs/'" type="button" class="button">Goto FAQ Page</button> </p>
<div id="ask-a-question" class=""> <div class=" nh-form" > <p class="your-name"><input id="your-name" type="text" name="your-name" value="" size="40" class="wpcf7-form-control wpcf7-text wpcf7-validates-as-required" aria-required="true" aria-invalid="false" placeholder="Name *"></p> <p class="your-email"><input id="your-email" type="email" name="your-email" value="" size="40" class="wpcf7-form-control wpcf7-text wpcf7-email wpcf7-validates-as-required wpcf7-validates-as-email" aria-required="true" aria-invalid="false" placeholder="Email *"></p> <p class="your-subject"><input id="your-subject" type="text" name="your-subject" value="" size="40" class="wpcf7-form-control wpcf7-text wpcf7-validates-as-required" aria-required="true" aria-invalid="false" placeholder="Subject *"></p> <p class="your-message"><textarea id="your-message" name="your-message" cols="40" rows="10" class="wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required" aria-required="true" aria-invalid="false" placeholder="Message *"></textarea></p> <p><button id="submit-button" class="button" href="#" onclick="return verify_contact_form();"><i id="processing-spinner" class="fa fa-spinner fa-spin submit"></i><span id="submit-text">Send Question</span></button></p> <div id="response_messages" class="nh-validation errors"></div> </div> </div> <script> function verify_contact_form() { err_message = ""; if (document.getElementById("your-name").value == "") { err_message += "<li>You need to enter your name before we can send your email.</li>"; } if (document.getElementById("your-email").value == "") { err_message += "<li>You need to enter your email address before we can send your email.</li>"; } if (document.getElementById("your-subject").value == "") { err_message += "<li>You need to give your email a subject before we can send it.</li>"; } if (document.getElementById("your-message").value == "") { err_message += "<li>You need to enter a message before we can send your email.</li>"; } if (err_message != "") { err_message = "<ul>" + err_message + "<li>Fix the error(s) mentioned above and then retry sending your email.</li></ul>"; document.getElementById("response_messages").classList.add("errors"); document.getElementById("response_messages").innerHTML = err_message; document.getElementById("response_messages").style.display = "block"; } else { // Ok to submit email document.getElementById("response_messages").style.display = "none"; document.getElementById("response_messages").classList.remove("errors"); send_contact_form_email(); } return false; } function send_contact_form_email() { document.getElementById("submit-button").disabled = true; document.getElementById("submit-text").innerHTML = 'Sending...'; document.getElementById("processing-spinner").style.display = "inline-block"; var data = { 'action': 'nh_send_contact_form_email', 'your-name': document.getElementById("your-name").value, 'your-email': document.getElementById("your-email").value, 'your-subject': document.getElementById("your-subject").value, 'your-message': document.getElementById("your-message").value, }; jQuery.post('https://dev.resilience-training.org.uk/wp-admin/admin-ajax.php', data, function(response) { var jsonData = JSON.parse(response); if (jsonData.err == "") { console.log("no errors"); document.getElementById("your-name").value = ""; document.getElementById("your-email").value = ""; document.getElementById("your-subject").value = ""; document.getElementById("your-message").value = ""; document.getElementById("response_messages").classList.add("success"); document.getElementById("response_messages").innerHTML = '<p><i class="fa fa-check"></i>Your email has been sent successfully. We normaly respond to email queries within 24-48 hours.</p>'; document.getElementById("response_messages").style.display = "block"; } else { console.log("errors"); document.getElementById("response_messages").classList.add("errors"); document.getElementById("response_messages").innerHTML = jsonData.err; document.getElementById("response_messages").style.display = "block"; } document.getElementById("submit-button").disabled = false; document.getElementById("processing-spinner").style.display = "none"; document.getElementById("submit-text").innerHTML = 'Send Email'; }); return false; } function getQueryVariable(variable) { var query = window.location.search.substring(1); var vars = query.split("&"); for (var i=0;i<vars.length;i++) { var pair = vars[i].split("="); if(pair[0] == variable){return pair[1];} } return(false); } jQuery(document).ready(function () { addEmailSubject(); }); function addEmailSubject() { if (getQueryVariable("custom_subject") != false) { document.getElementById("your-subject").value = decodeURIComponent(getQueryVariable("custom_subject")); } } </script>